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We Are Here to Help | Delivery & Shipping
DELIVERY & SHIPPING
INFORMATION
Delivery & Shipping Information
 

Eye Kandee Lingerie Canada delivers within Canada & Worldwide using Canada Post delivery services. Goods will be delivered on business days only. We do not offer deliveries on weekend or public holidays.

A signature will be required when your order is delivered; we recommend you provide a delivery address where someone will be available to receive your order and sign for it. If no one is available to sign for your order, If you have special instructions relating to the delivery, please make sure you indicate these instructions by replying to the order confirmation email you receive after you finalising your purchase.

All prices displayed on our website are in Canadian Dollars (CA$) and will be charged in Canadian Dollars at the checkout.

POSTAGE COSTS & DELIVERY TIMES

 

Canadian Destination Delivery Rates

Standard DeliveryCA$12.95*7-14 Business Days
* Canadian standard delivery postage and handling charges are a flat rate of CA$12.95 for all orders under $150 per transaction.
* For orders over CA$150 per transaction we offer free standard delivery Canada wide.
* Delivery may be delayed during sales, promotional periods or holidays.
Xpress PostCA$13.95 / $17.95 / $21.95***4-10 Business Days
* Canadian Xpress Post delivery postage and handling charges are a flat rate of CA$13.95 / $17.95 / $21.95 based on package size.
* For Xpress Post delivery (Monday - Friday orders must be placed before 3pm (PST) on any business day (Monday - Friday)
* Delivery of goods may be delayed due to circumstances such as adverse weather conditions, remote locations, strikes etc.
* Delivery may be delayed during sales, promotional periods or holidays.
** Rates based on package size and will be determined at checkout.
Priority DeliveryCA$24.95 / $34.95 / $40.95 ***2-4 Business Days
* Priority delivery postage and handling charges are a flat rate of CA$24.95 / $34.95 / $40.95 based on package size.
* For Priority delivery (Monday - Friday orders must be placed before 12pm (PST) on any business day (Monday - Friday)
* Delivery of goods may be delayed due to circumstances such as adverse weather conditions, remote locations, strikes etc.
* Delivery may be delayed during sales, promotional periods or holidays
** Rates based on package size and will be determined at checkout.
Pick Up Order In-Store is available to customers in the Greater Vancouver Area

 

US Destination Delivery Rates

Standard DeliveryCA$14.95*10-21 Business Days
* US standard delivery postage and handling charges are a flat rate of CA$14.95 for all orders under $199 per transaction.
* For orders over CA$199 per transaction we offer free standard delivery when shipped to the United States.
* Delivery may be delayed during sales, promotional periods or holidays.
Expedited DeliveryCA$16.95 / $21.95 / $25.95***7-14 Business Days
* Expedited delivery postage and handling charges are a flat rate of CA$16.95 / $21.95 / $25.95 based on package size.
* For Xpress Post delivery (Monday - Friday orders must be placed before 3pm (PST) on any business day (Monday - Friday)
* Delivery of goods may be delayed due to circumstances such as adverse weather conditions, remote locations, strikes etc.
* Delivery may be delayed during sales, promotional periods or holidays.
** Rates based on package size and will be determined at checkout.
Priority DeliveryCA$24.95 / $34.95 / $40.95 ***2-4 Business Days
* Priority delivery postage and handling charges are a flat rate of CA$24.95 / $34.95 / $40.95 based on package size.
* For Priority delivery (Monday - Friday orders must be placed before 12pm (PST) on any business day (Monday - Friday)
* Delivery of goods may be delayed due to circumstances such as adverse weather conditions, remote locations, strikes etc.
* Delivery may be delayed during sales, promotional periods or holidays
** Rates based on package size and will be determined at checkout.

 

TRACKING
Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number. If you have an account with Eye Kandee Lingerie Canada you will be able to view the status of your order online when you log into your account. Please click on the following link to track your order once it has been shipped: www.canadapost.ca

CUSTOMS, DUTIES, IMPORT TAXES

Customs policies vary widely from country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com. Please note that these are Third Party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites. Eye Kandee Lingerie Canada does not control, endorse, sponsor or approve any Third Party Websites or their content and does not provide any warranty or take any responsibility whatsoever for any aspect of Third Party Websites or their content.

DELIVERY TIMES

You should allow between 3 to 10 business days for your purchase to arrive once your product has been dispatched from Eye Kandee Lingerie Canada. Products are usually dispatched within 1-2 business days of the order being placed on this website. Please note that these times are provided as a guide only and it could take longer during sale, peak or holiday periods. As we are utilising the services of a third party (Canada Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs etc).

RESTRICTIONS

Eye Kandee Lingerie Canada offers delivery within Canada, the United States and to international destinations.
Packages do not ship from our Distribution Centre on the following holidays: *

• New Year's Eve
• New Year's Day
• Good Friday
• Easter Monday
• Canada Day
• British Columbia Day
• Labour Day
• Thanksgiving Day
• Remembrance Day
• Christmas Day
• Boxing Day
* When a holiday falls on a Saturday or Sunday, it may be applied to the next business day.

ORDER SUPPORT & FURTHER INFORMATION
If there is a problem with your order or you would like further information regarding our postage and deliveries, please contact us at: customerservice@eyekandeelingeriecanada.com

Updated: July 2016

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